System Admin
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Email Settings
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The Email Settings SMTP Checker is a useful tool for verifying and diagnosing a SMTP Server Address.

 

Email Settings

This process is conducted through The Admin console of iD. You will need to ensure that you are logged into the admin before conducting this process. 

 

  1. To use this functionality, simply enter all the required fields and click Send Mail

 

 

Troubleshooting

No such host is known

If you receive the following error it indicates that you were unable to connect to the SMTP Server. This could be a result of an invalid SMTP Server Address or your computer may not be on the Network or Internet. Please check the SMTP address and any network connections and try again.

 

 

User unknown

If you receive the following error it indicates that you have successfully connected to the SMTP Server but an email address in the To:, Cc: or Bcc: field doesn't exist. Please enter a different email address and try again.

 

 

 

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